Returns Policy

At TENOVAREX, we strive for the satisfaction of our customers. If you are not completely satisfied with your purchase, we are here to help. Our returns policy ensures a smooth and hassle-free process.

Return Eligibility

• Items must be returned within 30 days of the purchase date.
• Items should be unused, in their original packaging, with all tags attached.
• Proof of purchase, such as the order confirmation or receipt, is required.

Non-returnable Items

Certain types of items cannot be returned, including perishable goods, customized products, and sale items. Please get in touch for any questions about specific items.

How to Initiate a Return

1. Contact our customer service team at [email protected] or call 1-800-555-1234 to request a return.
2. Once approved, you will receive a Return Merchandise Authorization (RMA) number and shipping instructions.
3. Pack the item securely and include the RMA number in the package.
4. Ship the item to the address provided in the return instructions.

Refunds

Once your return is received and inspected, we will notify you. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-7 business days.

Exchanges

If you need to exchange an item, please contact us to ensure the replacement is in stock. Exchanges follow the same process as returns.

Shipping Costs

Shipping costs for returns are the responsibility of the customer, unless the item was defective or an error occurred on our part. We recommend using a trackable shipping service.

Contact Us

If you have any questions about our returns policy, please contact us at [email protected] or call 1-800-555-1234. We are here to assist you from 9 AM to 5 PM, Monday to Friday.

Thank you for choosing TENOVAREX. Your satisfaction is our priority.